Welcome to OSM
New Patient Information
A clear starting point for requesting an appointment, preparing for your visit, accessing patient forms and finding the resources you need.
Your path to care
A simpler start to your visit
These three steps organize the information currently provided to new OSM patients and make the next action easier to find.
Request your appointment
Contact OSM in advance to request an appointment. You may use the online request link or call the office directly.
Request online →Prepare your forms
Download and complete the appropriate form as directed by your physician or OSM staff, then bring it to your scheduled visit.
View forms →Keep OSM informed
If you are unable to keep your appointment, call as far in advance as possible so the time may be used for another patient needing care.
Call the office →Practical information
Appointments, fees and payments
Appointments
OSM makes a sincere effort to adhere to the appointment schedule. Emergencies or hospital surgery may occasionally create a delay, and the team appreciates your patience.
If you cannot keep your appointment, please call as far in advance as possible.
Call 503-224-8399 →Fees and payments
Payment arrangements for office services are requested at the time services are rendered unless prior arrangements have been made. If OSM participates with your insurance company, the office will bill the insurer and assist with claims. Payment remains the patient's responsibility.
- Cash
- Check
- Visa
- Mastercard
- Discover
- American Express
Patient documents
Forms and privacy information
Download the form your physician or OSM staff has directed you to complete. Bring completed forms to your scheduled visit.
Authorization to Release Information
Authorization to request or release specified health information.
Open PDF →Patient Privacy Policy and Forms
Patient privacy information and related authorization documents.
Open PDF →Notice of Privacy Practices
Information describing privacy practices and patient rights.
Open PDF →Not sure which document applies? Contact the office before completing forms so the OSM team can direct you to the appropriate materials.
Ongoing patient support
Prescriptions and patient resources
Prescription renewals
Please request prescriptions and authorizations for renewals between 8:30 a.m. and 4:30 p.m., Monday through Friday, when full records are available.
Renewals requested at other times are filled only for extreme or emergent circumstances.
After Total Joint Surgery
Postoperative information for joint replacement patients.
General FAQ
Answers to frequently asked patient questions.
BMI Calculator
Access OSM's body mass index calculator.
Hip Exercise Program
View OSM's hip home exercise resource.
Knee Exercise Program
View OSM's knee home exercise resource.
Nutritional Supplements
Review OSM's patient information about supplements.
Common questions
Before your appointment
How do I request an appointment?
Open OSM’s appointment request form or call 503-224-8399. The online request form opens in a new tab.
What should I bring to my appointment?
Bring requested forms, photo identification and insurance information. Also bring any records, imaging or imaging reports OSM asked you to provide.
How do I confirm which office to visit?
Check the location shown in your appointment information, then review the current addresses, hours, parking information and directions on OSM’s Locations & Contact page.
Do I need a referral or prior authorization?
Requirements vary by insurance plan and by the care being requested. Check with your insurance plan before the visit, or call OSM at 503-224-8399 if you need information for a referral or authorization.
What should I do with outside records or imaging?
Call OSM before your appointment for instructions about records or imaging from another office. Bring any records, images or imaging reports the OSM team has asked you to provide.
How do I know which form to complete?
Complete only the form your physician or OSM staff directed you to use. View the patient forms on this page, or call the office if you are unsure which document applies.
Where can I access the patient portal?
Open OSM’s secure patient portal. The portal opens in a new tab.
How do I pay an OSM bill online?
Open OSM’s secure online payment page. Have the invoice or patient account information requested by the payment system available. The payment page opens in a new tab.
Ready to begin?
Take the next step toward orthopedic care.
Request an appointment online or call the OSM office for help connecting with the appropriate orthopedic provider.